Buyer Claims Item Not As Described Ebay

Just like with eBay, the buyer needs to reach out to you for resolution. It damages both eBay's reputation and its relationship with credit card issuers. So I sold it and now the buyer is saying that it isn't as described because the charger isn't included. Returns are for only not as described items (buyer remorse or not-fitting items cannot be returned) Return window is relatively small (3 days from delivery to request a return, and 3 days from receiving return label to ship the return package) Conclusion. The OP needs only file a claim with Paypal. If the seller does not provide a solution and eBay is forced to step in, this is considered a 'case closed without seller resolution. Support our life saving research As the UK’s biggest, independent, publicly funded supporter of heart and circulatory disease research, we are taking the fight to the world’s biggest killers. That was before eBay’s latest update to selling standards. They agreed to send me the money back if it showed up after I filed a claim with usps. Significantly Not As Described (SNAD). When a user feels that a seller or buyer has been dishonest, a dispute can be filed with eBay. The buyer pays quickly, and you send the item without concern. If the buyer had lodged a Paypal dispute, Paypal would have ruled in your favour. If not, use this letter to ask for a refund. I've never had a better find! And they say item is not as described. The eBay Money Back Guarantee protects you if you haven't received the item, or if it didn't turn out quite as described. The warranty claim may not be accepted in cases where the buyer has contributed to the failure, or been misleading in their description of their issues. I am an experienced seller of nearly 10 years, and I am selling popular items that I have sold easily in the past. A 30% restocking fee will also be applied to returns with false "item not described as" claims. The item is a counterfeit. The 301-22 tube cutter has cutting capacities from 3 to 22mm in copper, bronze, aluminium and steel tubes. If the buyer's attempts to resolve the situation with the seller fail, then the buyer can file an "Item Not Received or Significantly Not as Described" dispute with eBay. Our full policy below outlines eBay's expectations for buyer behaviour. There's little legal comeback if the item you collect isn't what you wanted, though eBay’s Money Back Guarantee may help. PayPal is the recommended method to buy on eBay safely because it offers more protection for buyers. The item was advertised as authentic but is not authentic. PayPal may or may not honor a claim for damaged goods if it was uninsured. Item not as described, who pays return postage? 29 August 2009 at 9:39AM edited 30 November -1 at 1:00AM in Ebay, Auctions, Car Boot & Jumble Sales 9 replies 14. Your only other option is to fully refund and buyer keeps the item. The body and the knob in cast zinc. The seller will have 5 days to dispute the buyer's item not received claim. 02-25-2020 05:42 PM. Add pictures to get more visibility for your items. 7nm wavelength, made of more than 200 LEDs and in such a robust metal case. PayPal Purchase Protection applies to the same situations as the eBay Money Back Guarantee: when the item isn’t received or isn’t as described. Buyer asks for the item to be sent via urgent shipping at any cost or shipped to a different address: Approach with. The first right step I made was shipping it through the eBay platform - I bought the label through them so the tracking was immediately available to both buyer and eBay. Escalate the case to eBay. If a dispute is resolved in the buyer's favor, the buyer will be granted a refund for the cost of the item and the original shipping as described in the applicable eBay Buyer Protection Policy of other eBay sites, eBay reserves the right to require a seller to reimburse eBay for such refund. Six months. We are not able to accept claims on cash on collection style auctions. Knowing the rules and policies on eBay can help you become a more successful seller. If the seller does not provide a solution and eBay is forced to step in, this is considered a 'case closed without seller resolution. Apr-16-2010 09:19 PM. HELP: item over $750 not received, Ebay and Paypal refusing to refund. If you are lucky, you will get your money back from the insurance. May take a week or three to get your money back, but there is no risk to the buyer at all. The compact round design gives the tool a good accessibility. Find great deals for professional hand tool sets motorcycle front axle socket driver spanner universal hexagon motorbike wheels spindle sleeve dedicated wrench in professional hand tool sets on DHgate- top dropshipping companies. I called ebay and was told if a buyer clicks on "Item not as described" they can return it and the seller pays for the shipping, I tried to explain that the buyer got exactly what was listed by picture and description, and was told it didn't matter. I contacted EBay asking for assistance last week and no response. We are responsible to get the item to the buyer in the described condition. Evidently, the seller has decided to appeal Paypal's decision, even though they have the bag!! I am assuming they are trying to say that the bag was received not as described, just as I was afraid. A buyer pays for an item but never receives it; Significantly Not As Described. PayPal is the recommended method to buy on eBay safely because it offers more protection for buyers. While the program is primarily aimed at ensuring buyer satisfaction, the program also provides a fair opportunity to the sellers to respond before the. Welcome to PayPal! This user agreement is a contract between you and PayPal, Inc. What is not covered Item does not fit / changed mind If the item is just not your style or does not fit you, we. If an item doesn't arrive or doesn't match the description, and the payment is eligible, PayPal will reimburse the full cost of eligible purchases paid, including shipping costs. Can't remember how long, but Ebay/Paypal will decide in the Buyers favour if AP does not do their job promptly. The buyer pays quickly, and you send the item without concern. PayPal's Buyer Protection Programme covers you for the full purchase price of your eligible eBay item plus its original shipping costs 2 if you don't receive it or if it's significantly different from what the seller described. Pack Carefully: Pack the item carefully to ensure that it is not damaged during shipment. 3 chargebacks can happen whenever the quality of what the cardholder ended up with is lower than what was expected. If Item does not arrive after 7 days of purchase, Buyer must inform us by ebay messaging within 14 Working days from Purchase. We are responsible to get the item to the buyer in the described condition. I've been buying and selling on eBay for many years, and have always been proud to have perfect feedback since I think it shows I try to be very honest and fair in my auctions, and helps with selling items. This would mean you not only lose the item to the scammer, but you never get paid for it. Ebay refunded buyer his money now he dont want to send me my gpu back. I just had a buyer claim that the laptop I sent him was a BLOCK OF WOOD in a big box. If the item is damaged or 'significantly not as described,' the buyer is protected under the. In the event you are unable to resolve the issue, please report the issue through the Service or by emailing [email protected] Paypal User Agreement This user agreement will be effective for all users as of August 2, 2021. A common scam is a buyer claiming a pricey item you sent never arrived and attempting to claim their money back. We'll reimburse your return shipping label cost up to $6 per return. Of course paypal will say there is seller protection which is a bunch of lies. Not-as-Described. They will not receive the refund until you have received the item. Amounts not timely paid shall bear interest at the maximum rate permitted by law for each month or portion thereof that the Buyer is late in making payment. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. Open a 'Not as described' dispute through your PayPal account. They then went on to open a chargeback through their card provider for 'not as described', for which, sellers cannot defend. " Another seller - who asked to remain anonymous - said he believed he had uncovered a 'video game scamming racket' when selling a £7 Wii game. People who are looking for cartoon anime winter warm manga hoodies men unisex casual streetwear luffy cool zoro sweatshirt graphic hip hop hoody male y0906 could have the best wholesale price at &price; per piece from dropshipping store qiaomaidou01 here. Collecting requires education, actually I think that is part of the intrigue, learning about something new. If an item arrives damaged, the seller is going to be on the hook. More returns mean more work and additional costs for the seller. Claim was not approved buyer recieved refund and keep all the tool except a flashlight and the tool box. If Ebay finds not delivered or not as described in the buyers favour, does Ebay now have direct debit authority on your Bank account? Any fee's or charges as a result of losing the claim, Ebay now makes an authorised debit? I have had one early on - a usual fake INR claim on a large letter item. If you paid using PayPal. Do not respond to any buyer message. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns. If a private seller on Ebay makes claims about a product they're selling, then what you receive should match this description. However, an eBay buyer is not allowed to: Return an item different than the one purchased. The item was left in the common mail area of my apartment builiding that over 100 people have access to (the shipping company took a picture of the package on delivery). If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. Purchaser cannot make any claims of ownership to said vehicle without payment in full. It’s worth noting that buyer protection only applies to items purchased through PayPal and does not apply to motor vehicles, real estate, prepaid cards, industrial machinery or anything that violates PayPal’s policies. EBay will take the word of the buyer. Feature your item. As soon as the Buyer files a claim for PayPal Buyer Protection, PayPal will. As a buyer, I've had to call on their CP three times in the space of approx. Messaging the seller from this location will automatically. PayPal is the safest way for us to investigate a claim in the highly unlikely event of your cashback not tracking. A buyer falsely claims an item was not as described If the report qualifies : We will subsidize the return shipping label cost up to $8. If eBay agree the item wasn't as described, the seller refunds item cost, original postage cost and seller has to pay return postage costs for the item if they want it sent back. "The buyer claimed the item didn't arrive but eBay gave a refund, even on items that were signed for. Buyers have 30 days after the last estimated delivery date to report an item as not received. if you are complaining about items you bought online, from a seller outside the U. "The buyer must return the item in the same condition in which it was received. If something’s gone wrong with an item you’ve bought, you may be entitled to a refund, repair or replacement. So I filed a claim and usps said that the package was indeed lost but then a couple of days later the buyer sent me a picture of the item I sold in a shipping bag with a. Notice that if you open a case for items not received, you will lose the case immediately when the seller provides tracking number. The scammer had plenty of false positive feedback stating thst they opened disputes and returned faulty or broken phones to buyers after opening "item not as described" disputes. If Item does not arrive after 7 days of purchase, Buyer must inform us by ebay messaging within 14 Working days from Purchase. If a buyer makes a false claim, please accept the return and report the buyer to us. Collecting requires education, actually I think that is part of the intrigue, learning about something new. Shop e cig disposable review,the best disposable e cigand best disposable cigarette on DHgate. Ebay Guarantee * is a new program to provide buyers on eBay a speedier resolution of their valid, true and correct claims for 'Items Not Received' and 'Item Significantly Not as Described'. A man who paid $900 for a PS5 on eBay claims he received a concrete block instead. Buyers can't use more than one resolution method to get a refund. In addition to retrieving Item Not Received, Significantly Not As Described, and Return (UK and DE only) cases created by buyers through the Resolution Center, the getUserCases call of the Resolution Case Management API can retrieve all other cases and disputes as well, including older disputes, buyer claims filed through PayPal, and Unpaid. Once the item has been shipped, it’s too late—the scammer will get an item that they never paid for, and the seller will eventually realize that. The item received by the buyer doesn't match the listing, for example: The seller sent the wrong item, or. Example: You bought two laptops, but received only one. Seller Uses Incorrect Name. If a buyer reports that an item isn't as described. The buyer said "I have mailed the package back you should have it shortly and updated the dispute to a claim". The claim is still open on my end, but it did not lock down the funds I got refunded. The same morning as the buyer claiming the box was missing the charger they have messaged me a second time to say that they used it for a few pics then switched it off. Items listed as for parts or not working may have additional defects not described. Combine that with the fact that many tools are heavy and would be tricky to ship, they aren’t the best items to list on eBay. Return an item that was damaged during delivery. On eBay, there is a "guest login" feature where you can order items normally, without registering your own account. Showcase your item on eBay. If a buyer files a payment dispute with PayPal, any eBay Money Back Guarantee claims, open order cancellations, or return requests for the same transaction are immediately closed. ” Should have checked her posher page I guess because the only 2 comments were another seller and her where she was claiming the same thing. Anyway it does not matter what you sell through Ebay because all a buyer has to do is say ITEM IS NOT AS DESCRIBED, and file a case with paypal and it does not matter what the buyer does to your product you WILL LOSE. 8 other reviews that are not currently recommended. May 8, 2021. eBay Customer Support claims that its data indicate that less than 0. This scam is particularly frustrating for us upstanding citizens. Seller told me to fix, so I got a quote from manufacture and told the fixing price (up to $500) to seller. Note that this is not a product warranty. If you still need help, let us know your problem. I bought $1000 dollar electronics through ebay. Escalating an Item Not Received inquiry. If the item is damaged or 'significantly not as described,' the buyer is protected under the. Buyer requirements list is not enough powerful for stopping the Fake accounts. The scheme, which launched in 2013, promises to refund the buyer with the cost of an item if it does not arrive or is not as described. Chargebacks are usually initiated when the buyer doesn’t receive an item they paid for, or it arrives damaged, defective, or significantly different from what was described. If the buyer fails to collect the goods or if the package is unidentifiable or otherwise unable to be delivered, you authorise eBay, ParcelPoint and Hubbed to donate the item to charity or dispose of the item. The claim is still open on my end, but it did not lock down the funds I got refunded. com with Cheapest Price!. Item Not Received. I received no response after * messages. So I agreed that. The item/s must NOT be opened, used, worn or damaged, and must in perfect condition when we receive them back. There is, however, an exception to this rule. The eBay Money Back Guarantee applies to virtually every item on www. What a crock of ****ing ****!!! #. Just Make them file a Claim. As soon as the Buyer files a claim for PayPal Buyer Protection, PayPal will. If you are lucky, you will get your money back from the insurance. In case a seller needs more time to ship the product, he can request the buyer for a time extension after payment is confirmed. She filed for item not described instead of item not received,it could be that if she filed item. The dispute must then be escalated into a buyer protection claim within 20 days. Ebay refunded buyer his money now he dont want to send me my gpu back. Engaging in activity as described in the Abusive Buyer Policy may result in a range of actions, including issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, the loss of eBay Money Back Guarantee coverage, and account suspension. Sellers must leave positive feedbacks to buyers. Let’s see what protection this gives you and in what cases you won’t be able to make a claim. When following that protocol, any problems that arise are likely to have been caused by the shipper, in which case an insurance claim is in order, or by the buyer. I rang recently to challenge an item not as described case. Not ebay or PayPal. “INAD,” eBay almost always forces a refund. item/s not as described, defective items, late delivery/no delivery situations etc). If the item was shipped and has a tracking number, you may be able to contact the shipping carrier directly to open a claim. I have now received approximately 5 neutral derogatory feedbacks and 3 negative derogatory feedbacks. For buyers, we have the eBay Money Back Guarantee in place to protect customers in instances where an item does not arrive or arrives in a condition different than what was described in the. That was before eBay’s latest update to selling standards. Amazon FBA sellers can’t screen their own transactions, but they can choose to have Amazon send returned items to unfulfilled inventory. The condition of the item is misrepresented (e. Alternatively, please return the item using our freepost service and we will credit your eBay account within 2-3 working day of receiving the returned item. If the item arrived damaged, hold on to any packaging materials and the box it arrived in. Promote your Listings. 8, 2013) purchased a camera using Buy It Now the same day he joined eBay. The buyer did not receive the item; The item is damaged when the buyer receives it; The item is incorrect or missing; The item the buyer receives is not as described; Note: If the item isn't shipped within 5 days of payment, the buyer's payment is automatically canceled and returned to the account they used to buy the item. There are differences between the eBay scheme and chargeback with banks, around timeframes and eligibility requirements. Six months. When a buyer reports that an item was not as described, a. He then opened a case as "item not as described" and requested a refund. Buyers will not be able to make a claim after more than 14 days from purchase date. If an inspection or decision takes longer than seven days and you find the vehicle not to your liking, your deposit will be forfeited and the car will be relisted. The seller will have 5 days to dispute the buyer's item not received claim. If someone pays the advertised price (and no more) and receives the item as described that is a transaction not a scam. 402 Meco Dr Wilmington, DE 19804. Re: Buyer files chargeback for "item not as described" on stolen package to avoid seller p. I think the item was stolen from the package, because the foam that was attached to item was still in the box. The impact of a flooding can be devastating. 8 other reviews that are not currently recommended. We highly recommend all buyers provide us with the correct delivery address and answerable phone number on the checkout page before payment. • A buyer falsely claims an item was not as described or wasn't received • A buyer returns an item after it was opened, used, damaged or missing parts • A buyer retracted their bid or didn't pay • A buyer changed their order, requested a discount or something extra • A buyer asked to take the sale off eBay. If the item is not received under cash on delivery (COD) transaction, this option may not be applicable since the product has not been delivered and there is no. If the item wasn't as described, we'll use normal Ebay guarantee processes. And a case is opened. This video shows what happens when a buyer lies about " not as described on eBay. I would like to sue the ebay seller. The buyer received the incorrect quantity of items (e. However a charge back is different. If an item doesn’t arrive or doesn't match the description, and the payment is eligible, PayPal will reimburse the full cost of eligible purchases. hzko idol cigarette disposable vape pen 600puffs 22colors 500mah 9ml authentic wholesale electronic device in supersuper is quite popular and you will like it, too. Other reasons for an "item not as described chargeback" can include damaged or defective merchandise, as well as disputing the quality of the merchandise or service. The scammer had plenty of false positive feedback stating thst they opened disputes and returned faulty or broken phones to buyers after opening "item not as described" disputes. When a buyer reports that an item was not as described, a. Claims are based on three factors: Item Not Received (INR). In the case of 'item not received' claims, there is no cover for items that you collect in person or arrange to be collected on your behalf, including items bought in the seller's physical store. eBay Buyer Protection claims can only be filed through the US, UK, and DE Resolution. The buyer pays quickly, and you send the item without concern. I just had a buyer claim that the laptop I sent him was a BLOCK OF WOOD in a big box. There’s no doubt that Mercari is a legit selling app. Alternatively, please return the item using our freepost service and we will credit your eBay account within 2-3 working day of receiving the returned item. What is not covered Item does not fit / changed mind If the item is just not your style or does not fit you, we. Not allowing sellers to leave negative feedback to a buyer. Report an Unpaid Item. When the buyer receives the item, the scammer will claim it was damaged in shipping. If the buyer submits a return request because an item isn't as described in the listing, you are protected from negative and neutral Feedback if you offer free returns, accept the return, and give a refund. In addition to retrieving Item Not Received, Significantly Not As Described, and Return (UK and DE only) cases created by buyers through the Resolution Center, the getUserCases call of the Resolution Case Management API can retrieve all other cases and disputes as well, including older disputes, buyer claims filed through PayPal, and Unpaid. Covering Shipping Costs. ' To avoid this issue: Describe items as accurately as possible, using photos and item specifics, to ensure. eBay launched a new "self-service" Seller Help portal to help sellers resolve common selling issues and claims for "Item not received," "Item not as described," and low average selling price returns. You don't want to be the next victim of an eBay scammer. 180-Day Refund Policy; Purchase Protection; Chargebacks; 180-Day Refund Policy Explained. We're available 7 days a week. So I filed a claim and usps said that the package was indeed lost but then a couple of days later the buyer sent me a picture of the item I sold in a shipping bag with a. " Unfortunately, Poshmark is known to side with the buyer on returns more often than not. This video shows what happens when a buyer lies about " not as described on eBay. buyers can make a claim in the eBay Sellers can be refunded the listing fee for an item a buyer won. Sellers should report the buyer via eBay to start the process. So, for example, if you bought an item for $1000 and it was Not As Described, as in this case, eBay will take your word it tested as not Sterling Silver. The ebay buyer claimed that they received an empty box within a few minutes of signing for the item. In this case, the buyer is claiming they ordered and paid for an item but didn't receive it. Buyer then claims item not as described, says item covered in black marks and has a hole. Buyer does not pay. If the buyer fails to collect the goods or if the package is unidentifiable or otherwise unable to be delivered, you authorise eBay, ParcelPoint and Hubbed to donate the item to charity or dispose of the item. Promote your Listings. You don't want to be the next victim of an eBay scammer. Items are as described, but you no longer want them (unless the seller offers Easy Returns) Guaranteed Protection Period. The original and additional images can act as proof of the condition the belt was sent in (even if a dispute is opened and eBay / PayPal don't see it that way), so you could also advise the buyer you have retained enough proof to unequivocally prove the belt was exactly as described and not sent in the condition she is claiming, and that if she insists on attempting to force a return or refund, her activities will be reported to ACORN, a federal agency that investigates online fraud. The impact of a flooding can be devastating. So you just have to find a good excuse, and respond that you will ship the item the next day if the buyer end the dispute on PayPal. Any product bought through the site is protected if the items you received are not as described. eBay charges Final Value Fees when your items sell. If the buyer submits a return request because an item isn't as described in the listing, you are protected from negative and neutral Feedback if you offer free returns, accept the return, and give a refund. How they are Ordered in this Video -1) Buyer states he did not receive item2) Buyer asked to send i. We are responsible to get the item to the buyer in the described condition. PayPal may or may not honor a claim for damaged goods if it was uninsured. Ebay is a buyers world for sure. It covers you if a buyer claims an item is not received but not if it's "not as described", which can be a handy loophole. So I agreed that. If the issue does not get resolved between the seller and the buyer in three days, eBay will return the money of the buyer. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. When lodging a missing cashback claim, the claims team may ask for the confirmation email sent by ebay when the transaction is completed. In reminding sellers of the new policy, eBay updated one key detail: “In our communication in the 2021 Spring Seller Update, we announced that you would be able to cancel an unpaid transaction after 5 calendar days. INADs are costly and should be avoided. The item is a counterfeit. Ebay was siding with them, so he got his proof together told buyer he was going to ebay with proof and they dropped the request and marked it as a perfect item when received. For buyers, we have the eBay Money Back Guarantee in place to protect customers in instances where an item does not arrive or arrives in a condition different than what was described in the. After some time the buyer will open a dispute on PayPal to have not received the item, there you will shortly receive a buyer's message through PayPal to claim a refund of money. This scam starts out as normal: a buyer purchases one of your listings, then you ship the item as usual. If the buyer submits a return request because an item isn't as described in the listing, you are protected from negative and neutral Feedback if you offer free returns, accept the return, and give a refund. Unfortunately, many new sellers get scammed and find it's a get-poor-quick scheme. I received a false claim — what should I do? Offer 30 day or longer returns to be protected from Item Not As Described claims on eligible transactions. Phone number. , the item is described as new but is used). This would mean you not only lose the item to the scammer, but you never get paid for it. It covers you if a buyer claims an item is not received but not if it’s “not as described”, which can be a handy loophole. It’s much better and safer for a buyer to shop at eBay. Should PayPal close a claim in your favour they will first ask you to return the item to the seller using tracked mail (they will provide you with the seller's address) PayPal will hold the payment until the seller receives. 8 other reviews that are not currently recommended. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase Protection program. Storage fees to apply beyond 7 days. Feature your item. Ebay buyer can check tracking number from her My Ebay,purchase history,look up the order,if you have shipped with tracking,it would show up in order detail. The most useful PayPal refund tools designed for scammed buyers include:. A buyer falsely claims an item was not as described When you report the buyer - opens in new window or tab and we determine the buyer made a false claim: We'll give you up to AU $9. Your track record matters on eBay, and we’ll support you when you deliver on your service promise and provide a good buying experience. Ina Steiner. Sales tax isn't included in the calculation. com with Cheapest Price!. On the opposite side, if you send an item and the buyer claims you sent an empty box or sent the items short, I think eBay side with the buyer. If the buyer requests a return due to seller error, CDN reserves the right to accept or deny a return. The warranty claim may not be accepted in cases where the buyer has contributed to the failure, or been misleading in their description of their issues. Outside of your individual Shop Policies, buyers are protected by our Reverb Buyer Protection on anything that arrives damaged or not as described, if issues are brought to the attention of Reverb or the seller within 7 days of delivery. This was recently increased from 45 days. There's little legal comeback if the item you collect isn't what you wanted, though eBay’s Money Back Guarantee may help. " There is a special platform for claims related to eBay's Vehicle Purchase Protection and. The item is missing major parts or features, and this was not disclosed in the listing. Spare cutting wheel; 301-22-95. The package was empty when UPS tried to deliver it, so buyer refused the delivery. If the buyer opened a not as described dispute then you have to send a pre paid label for the return of the item. 11-19-2015 11:15 PM. Letter to request a private seller refunds goods not as described. 8, 2013) purchased a camera using Buy It Now the same day he joined eBay. If the buyer submits a return request because an item isn't as described in the listing, you are protected from negative and neutral Feedback if you offer free returns, accept the return, and give a refund. Obviously the INR claim is closed as the item has arrived. Help please - buyer PayPal claim. Report an Unpaid Item. Select the order. They agreed to send me the money back if it showed up after I filed a claim with usps. eBay does not earn interest on pending payments, payments scheduled for payout, or payments that are in the process of getting paid out. Let the seller know how they can help resolve the problem. A buyer pays for an item but never receives it; Significantly Not As Described. I am not infallible, of course, but I was pretty sure I’d not made a mistake with this listing. Returns are for only not as described items (buyer remorse or not-fitting items cannot be returned) Return window is relatively small (3 days from delivery to request a return, and 3 days from receiving return label to ship the return package) Conclusion. I immediately emailed buyer asking if he still wanted it or a refund. The item was substantially damaged en route to its destination. However, PayPal has less demanding requirements for the buyer than eBay. If the item is not received under cash on delivery (COD) transaction, this option may not be applicable since the product has not been delivered and there is no. If it is, the seller will be in breach of contract. The scheme, which launched in 2013, promises to refund the buyer with the cost of an item if it does not arrive or is not as described. Promote your Listings. As stipulated in the title, this is only relevant for claims which have not been resolved with the seller. However, there is a time frame of thirty days for a buyer to wait for the item. Return an item that was damaged during delivery. Plus, you get a discount on USPS shipping! The buyer received the item on December 1 - and promptly opened an "Item Not as Described" claim and requested a full refund. Chargebacks are usually initiated when the buyer doesn’t receive an item they paid for, or it arrives damaged, defective, or significantly different from what was described. The item was significantly not as described. It’s much better and safer for a buyer to shop at eBay. eBay has gone to the trouble of creating programs like the buyer protection program that mediates disputes with sellers to try to avoid such situations. She filed for item not described instead of item not received,it could be that if she filed item. Mercari Seller Review: The. Ebay has not any security filter to stop fake accounts. According to this document, you either have to scan the QR code, manually enter the code (into the app) or have the buyer sign a copy of the Ebay order form at the time of pickup, regardless of what method of payment (cash or otherwise) to insulate yourself from item not received claims. As soon as the Buyer files a claim for PayPal Buyer Protection, PayPal will. The item is also to be returned to the buyer at the buyer’s expense. We are responsible to get the item to the buyer in the described condition. Ina Steiner. If an item hasn't arrived or isn't as described, go to My eBay, select the item in your purchase history, and reach out to your seller within 30 days from the actual delivery date or the estimated delivery date. Condition is used tested and working before being removed from a running and driving vehicle. 5% is not "bad", JMHO. "The buyer must return the item in the same condition in which it was received. Ebay removed that for me. Russian Items Dolls, Bears & Toys; Disney - General Dolls - General Miniature Dollhouse Furniture Road Vehicles Toys - General. If a buyer claims that they haven't received an item, or it doesn't match the description, then it's covered by eBay's Money Back Guarantee. eBay will then attempt to contact the buyer and get her to pay. If the buyer is not satisfied, it is Significantly Not As Described. If: a) as a buyer your Sales Item has not arrived, or if what you received is significantly not as described or faulty, or b) as a seller you are sent an unauthorised payment, or a buyer claims they didn’t receive their Sale Item, you can report the issue to us within 180 days and we will reply to you with instructions on how to proceed. , the buyer purchased three items but only received two). If the buyer had lodged a Paypal dispute, Paypal would have ruled in your favour. Buyers who fail to collect an item cannot claim the item was not received. A return item chargeback occurs when a bank charges a fee to a cardholder or consumer because of a bounced or rejected check. Manage your Active Listings. Return an item in accordance with the seller's return policy. If the buyer submits a return request because an item isn't as described in the listing, you are protected from negative and neutral Feedback if you offer free returns, accept the return, and give a refund. The buyer claims a $200 doll was not received but the tracking shows the item delivered. Picture Services. Once an item is received at our office, a refund will be processed via eBay within 2 working days. Outbaxcamping is not responsible for delays caused by the buyer not supplying correct address and answerable contact number. Return an item in a condition that differs from how the item arrived. Because eBay is a merchant platform, rather than a direct seller of products, there can be some challenges in resolving disputes between its customers. The eBay Money Back Guarantee is not a product warranty. The item is securely packed to ensure it is received back by us in original and re-saleable condition. If not, use this letter to ask for a refund. The buyer and the seller can therefore get the information of where the package is at any given moment. YOU sell item for £10 including postage , buyer says slight damage , wear etc. Duplicate claims. Engaging in activity as described in the Abusive buyer policy may result in a range of actions, including issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, the loss of eBay Money Back Guarantee coverage, and account suspension. An “item not described” claim where the seller has even remotely jacked a buyer around about the return (or imposed any conditions) almost instantly generates a refund from Amazon (funded by the seller) with no further investigation and no requirement that the item be returned. This is all by design on eBay's part, the long holds and wa. Note that this is not a product warranty. Buyer made a false claim; Buyer misused returns; Buyer repeatedly makes and then retracts bids Will you remove false "item not as described" requests from the service metrics rating now? where you fulfill orders directly from a wholesale supplier, is allowed on eBay. However, PayPal has less demanding requirements for the buyer than eBay. But putting things right can be. Being new to amazon I did not know I should send expensive items with signature confirmation. Here are a few. Buyers have 30 days after the last estimated delivery date to report an item as not received. An eBay seller may be suspended if there are too many. Other terms. The CSR responded that the buyer wanted a full refund and prepaid label, and to meet the terms of the buyer. Once you have it back then you refund in full. If the buyer's attempts to resolve the situation with the seller fail, then the buyer can file an "Item Not Received or Significantly Not as Described" dispute with eBay. I will try once more to tell you how it works. I have not received my car for over 2 months. (A buyer and seller must make sure every single one of these requirements are met in order to qualify for protection. Just like if a buyer orders 5. If a Global Shipping Program item arrives damaged, you would file a "return request," just as you would in a non-GSP transaction. However, the buyer has the discretion to. You send the goods, the buyer. To ensure you qualify for eBay’s seller protection, you’ll need to have posted the item within the stated handling time and provide valid proof of delivery for the item. The most common type of fraud a buyer can commit is simply not paying for an item. For items not as described on eBay or wrong items received, please contact us immediately and we will work out the best way to resolve the problem for you. An item is not as described if the buyer can demonstrate (through photos or other documentation) that it is significantly different from the seller’s listing description and photos. In reminding sellers of the new policy, eBay updated one key detail: "In our communication in the 2021 Spring Seller Update, we announced that you would be able to cancel an unpaid transaction after 5 calendar days. I described it thoroughly and had all 8 pics listed. If an item arrives damaged, the seller is going to be on the hook. Item Not Received. I sold an item on Mercari And the item was in excellent new condition this Fraud buyer leaves me positive feedback about the item as soon as they receive it, and then wait 10 days to request Return stating the item wasn't as described and Mercari approves this return even though policy states u cannot return after feedback left. to/2JGavqQFacebook Resell. For this payment dispute, the buyer opened the payment dispute because they believed the item to be not as described in the listing. We are human and occasionally make a. My return request was denied, despite the fact that the item was not as described. The Resolution Case Management API is intended to be consumed by sellers who are interested in retrieving summary information on all dispute types, and managing and tracking eBay Buyer Protection Item Not Received and Significantly Not As Described cases. Here's how you can protect yourself as a buyer: Open a case. Can't remember how long, but Ebay/Paypal will decide in the Buyers favour if AP does not do their job promptly. When I realised I wasn't going to ever wear. If not, use this letter to ask for a refund. One business seller told us that eBay had automatically refunded an 'item not received' claim despite the fact he had "valid tracking showing items (were) delivered. If a private seller on Ebay makes claims about a product they're selling, then what you receive should match this description. It doesn't matter whether you bought the item new or secondhand - you'll still have rights. Item not as described: This is a common one. As stipulated in the title, this is only relevant for claims which have not been resolved with the seller. Amounts not timely paid shall bear interest at the maximum rate permitted by law for each month or portion thereof that the Buyer is late in making payment. A buyer pays for an item but never receives it; Significantly Not As Described. Duplicate claims. 9) item shipped, buyer claim item is not received, get the PayPal money back, and re-sell this lost item in his eBay store!!! Buyer risk 1) item slightly not as described? If he use PayPal claim. 06-04-2021 09:22 PM. Note: After August 2020, this fee will start getting bundled in with the HIGH_ITEM_NOT_AS_DESCRIBED_FEE, and will no longer be returned. At best, eBay is a get-rich-slow scheme. The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. Recently a new eBay member (joined Aug. But putting things right can be. ( e,g, if the item was broken badly in the post, the seller may not want it back) Report Inappropriate. International Fees for eBay Global Managed Payments Sellers. 3 chargebacks can happen whenever the quality of what the cardholder ended up with is lower than what was expected. 8 other reviews that are not currently recommended. , HDTV did not turn on). Stop messaging the buyer and only update them if the Tracking shows movement. ebay buyer wants to cancel order after payment. Let’s see what protection this gives you and in what cases you won’t be able to make a claim. Amounts not timely paid shall bear interest at the maximum rate permitted by law for each month or portion thereof that the Buyer is late in making payment. If the buyer submits a return request because an item isn't as described in the listing, you are protected from negative and neutral feedback if you offer free returns, accept the return, and give a refund. A man who paid $900 for a PS5 on eBay claims he received a concrete block instead. Re: Buyer files chargeback for "item not as described" on stolen package to avoid seller p. If you are lucky, you will get your money back from the insurance. The payment dispute was successfully retrieved. Ebay refunded the Do you have a customer issue as well? We can help you get eBay's attention and get better help faster. This will be a familiar story to anyone who has sold on eBay. As a buyer, I've had to call on their CP three times in the space of approx. 8 other reviews that are not currently recommended. The most important piece of legislation relating to the sale of goods through eBay. This can be the result of innocent. So, when a buyer decides that they want to return the item, the only options that the buyer sees are Money Back Guarantee "Not as Described" reasons such as broken, doesn't match description, wrong item, etc. Learn how to ensure your eBay purchases are covered. Return faulty goods. If it is buyers remorse as they have not read the listing then they should be made to pay for the return, get so many returns. And indicating that you will accept returns qualifies you for top seller benefits. On the opposite side, if you send an item and the buyer claims you sent an empty box or sent the items short, I think eBay side with the buyer. But now I have received a chargeback from PayPal for the full amount. There’s no doubt that Mercari is a legit selling app. Edward says: 9/4/2007 at 2:21 pm. You can not move it 48 hours ( Ebay Policy ). I did not want the buyer to potentially open an A-Z claim, so I provided a prepaid label and told the CSR a full refund would be issued after the item was inspected within 48 hours and in accordance with Amazon policy. Not as described cases can also be filed for late delivery. I will try once more to tell you how it works. Re: Buyer files chargeback for "item not as described" on stolen package to avoid seller p. In either case, you are not liable. Significantly Not As Described (SNAD): In this case, buyer claims the product is not up to the expectation as described by the seller or product is different. If your eBay order arrives in a condition "not as described," you can request a refund. Esh, for someone who claims to have been a seller on Ebay, you sure seem very ignorant about how easily it is as a buyer to win a claim. eBay buyers are eligible to open a dispute when an item is not received or when an item arrives but the item is damaged or does not match the description in the item listing. If any parts are missing from the product, please notify us within seven working days after the item is received. However, keep in mind that, as in any large marketplace or venue, there are a few bad apples in the bunch. There is no buyer protection and we will not be buying anything there in the future. An item you claim is not as described, but the seller can prove that it is. Do not attempt to make any further modifications. If the buyer fails to collect the goods or if the package is unidentifiable or otherwise unable to be delivered, you authorise eBay, ParcelPoint and Hubbed to donate the item to charity or dispose of the item. If you use a credit card, check your credit card balance to make sure you have been billed the correct amount and have not paid for any items that you don't recognize later on. eBay sends payouts to sellers’ bank accounts within 2 business days (Monday to Friday, excluding bank holidays) of confirming the buyer’s payment, unless the seller requests weekly payouts. After some time the buyer will open a dispute on PayPal to have not received the item, there you will shortly receive a buyer’s message through PayPal to claim a refund of money. Where can I get more information?. Duplicate claims. Ensure eBay that the item you shipped was exactly as described, functioning in exactly the way promised, packaged well, and delivered on time. Sellers must leave positive feedbacks to buyers. I don't see a no return policy as meaning want to refund without getting an item back, it means that they don't want returns for buyer remorse returns. Sellers can use the eBay Resolution Centre to report a buyer, who has purchased an item but hasn't paid for it, whilst buyers can use the tool if they have paid for an item but didn't receive it, or the item was significantly different from the item description. Do not attempt to make any further modifications. Returns are for only not as described items (buyer remorse or not-fitting items cannot be returned) Return window is relatively small (3 days from delivery to request a return, and 3 days from receiving return label to ship the return package) Conclusion. I recently sold a brand new (with tags) black silk georgette shell top. In either case, you are not liable. eBay Buyer Protection claims can only be filed through the US, UK, and DE Resolution. Escalating an Item Not Received inquiry. Boom, about a week later the closed it in his favor. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. In addition to ensuring that items arrive are buyers also responsible for ensuring that items are as described and without damage? It is a good idea to start an item not received claim. The best way to educate buyers is to make them pay for the returns. They agreed to send me the money back if it showed up after I filed a claim with usps. Usually only stock photos of the item is used. It's much better and safer for a buyer to shop at eBay. I just had a buyer claim that the laptop I sent him was a BLOCK OF WOOD in a big box. You can find the eBay guest. But now I have received a chargeback from PayPal for the full amount. If a buyer reports that an item isn't as described. A buyer will order an item and then a little while after it arrives they'll contact the seller or create a claim saying they haven't received the item. The item arrives broken, damaged, or faulty. The item is missing major parts or features, and this was not disclosed in the listing. The following situations are not included: 1. In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller's description. So, for example, if you bought an item for $1000 and it was Not As Described, as in this case, eBay will take your word it tested as not Sterling Silver. Buyer claims item not as described. For buyers, we have the eBay Money Back Guarantee in place to protect customers in instances where an item does not arrive or arrives in a condition different than what was described in the. They agreed to send me the money back if it showed up after I filed a claim with usps. Your track record matters on eBay, and we’ll support you when you deliver on your service promise and provide a good buying experience. When the Buyer files a Claim for PayPal Buyer Protection because the item received significantly differs from the Seller's item description, the Buyer is required upon request of PayPal to return the item at his own expenses to the Seller or to another person or address as requested by PayPal during the Claim process, as well as to provide. The buyer should be directed to open a case. 8, 2013) purchased a camera using Buy It Now the same day he joined eBay. 11-19-2015 11:15 PM. In case of any dispute between the buyer and seller on item delivery, eBay's decision will be final. "Buyer abuse" refers to situations where the buyer misuses the system, for example by repeatedly returning items, filing item not as described cases, committing fraud, or using the system against competitors. Even though you may escalate an Item Not Received Dispute to a Claim, you are not guaranteed recovery. 8 other reviews that are not currently recommended. Once an item is received at our office, a refund will be processed via eBay within 2 working days. Buyer does not pay. I rang recently to challenge an item not as described case. eBay Money Back Guarantee applies when: The buyer doesn't receive an item. Extended Buyer Protection with PayPal Credit applies to items purchased on eBay that are either not delivered or Significantly Not as Described and to items purchased outside of eBay that are not delivered. I just had a buyer claim that the laptop I sent him was a BLOCK OF WOOD in a big box. Not owning up to your responsibilities, carrying insurance and not accepting returns under any circumstances is the problem not the buyer. 1 x Stanley Tools ControlGrip™ Combination Plier 200mm (8in). eBay explicitly said that there is NO WAY they can change the reason selected on a return. I purchased a sweatshirt and received a T-shirt. Worse, the buyer has been reported to eBay three times before for this and no action has. PayPal does not work this way; they do not hold funds in escrow. Some business equipment categories are also excluded—though they may be covered by. the item was not as described. You'll also need to provide us with the shipping tracking number (with Signature Confirmation for items worth more than $750) to receive your refund through PayPal. Hi there, I recently sold an adonit pixel stylus and described it as "used: unpackaged but never used" because I'd taken it out of the box but had it sitting in my pencil holder. Items are as described, but you no longer want them (unless the seller offers Easy Returns) Guaranteed Protection Period. Resolving a case. This is all by design on eBay's part, the long holds and wa. A buyer sends money for a given watch to an account managed by Escrow. Various kinds of f1 shirt a official website formula one motorcycle racing suit team uniform oversized t-shirt are gathered here. Contact the seller. Ebay Guarantee * is a new program to provide buyers on eBay a speedier resolution of their valid, true and correct claims for 'Items Not Received' and 'Item Significantly Not as Described'. This video shows what happens when a buyer lies about " not as described on eBay. Packing materials such as newspaper or plastic bags are cheap, so use lots to protect your item. "The buyer claimed the item didn't arrive but eBay gave a refund, even on items that were signed for. Let the seller know how they can help resolve the problem. eBay Buyer Scams and How To Deal With Them! 1. The most common type of fraud a buyer can commit is simply not paying for an item. eBay Customer Support claims that its data indicate that less than 0. The same buyer purchased another item, to get around the personal item rule they said it was faulty even though I know its not they have left negative feedback on my account. A seller will be credited with their final value fee if they refund a buyer before eBay becomes involved in a return. You have a point in it is a risk to take not to offer a discount. Give them a chance to sort things out for you. What isn't covered. uk is The Consumer Rights Act 2015. I asked ebay for advice, they said refund once item returned. Buyer requested for a refund because the item was lost in mail-. However, buy from an occasional private seller and as long as the goods are 'as described', the only other rule that applies is 'let the buyer beware'. One business seller told us that eBay had automatically refunded an 'item not received' claim despite the fact he had "valid tracking showing items (were) delivered. I don't see a no return policy as meaning want to refund without getting an item back, it means that they don't want returns for buyer remorse returns. I took pictures of the movie cover front and back. Ensure eBay that the item you shipped was exactly as described, functioning in exactly the way promised, packaged well, and delivered on time. This is by far the most common scam on eBay and it's a very simple one. Ebay refunded the Do you have a customer issue as well? We can help you get eBay's attention and get better help faster. When following that protocol, any problems that arise are likely to have been caused by the shipper, in which case an insurance claim is in order, or by the buyer. This site is complicit to fraud against sellers. Spare cutting wheel; 301-22-95. Message 17 of 37 latest reply. The same morning as the buyer claiming the box was missing the charger they have messaged me a second time to say that they used it for a few pics then switched it off. The list 3 items for free offer refers to the first listing only!. It is a continually frustrating experience for the seller. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. File telemarketing complaints with the Do Not Call Registry. And indicating that you will accept returns qualifies you for top seller benefits. But now I have received a chargeback from PayPal for the full amount. If the item wasn't as described, we'll use normal Ebay guarantee processes. The most common type of fraud a buyer can commit is simply not paying for an item. Tell them that. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by us to provide service (not including standard periodic maintenance). Item was completely different from what was ordered Merchant mistakenly sent an incorrect item. Esh, for someone who claims to have been a seller on Ebay, you sure seem very ignorant about how easily it is as a buyer to win a claim. The body and the knob in cast zinc. A buyer falsely claims an item was not as described An item is returned after it was used or damaged by the buyer Learn more about protections for Above Standard and Top Rated sellers. I rang recently to challenge an item not as described case. Once an item is received at our office, a refund will be processed via eBay within 2 working days. The cutting wheel is exchangeable. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. This Ebay buyer, buys a coin admits to taking it around to "coin experts" to determine value, trying to get offers more than his purchase price then well after the 14 day return period opens a NOT AS DESCRIBED return, so he can return the coin and stick me with the return shipping expense, claiming the coin is not authentic, even though he previously confirmed it was authentic. Our full policy below outlines eBay's expectations for buyer behaviour. So you just have to find a good excuse, and respond that you will ship the item the next day if the buyer end the dispute on PayPal. The eBay listings are often rushed or badly copied and returns come back because the item was not as described. The item was defective during first use (e. I have been a seller on Ebay for over 13 years and I just know when a seller is trying to use the system based on the correspondence they send. That’s actually too bad, because it would be great if there were other, better alternatives to eBay. I didn't want to return the item for a refund because I bought the bag for a hike that was happening very soon and a dirty bag is still better than no bag, so I suggested a partial refund to the seller, bringing the bag down to a suitable price for a used bag. Allow the seller 24-48 hours to respond to this request. Your only other option is to fully refund and buyer keeps the item. Keep in mind that eBay's Money Back Guarantee grants buyers no-hassle refunds for items not as described or not received for up to 30 days after the sale. Open a 'Not as described' dispute through your PayPal account. Buyer claims item as not described, not sure if he's lying. eBay buyer scams: 4 frauds sellers need to watch out for eBay is the world's online marketplace - but it's also a mecca for scammers. The eBay Money Back Guarantee is not a product warranty. For buyers, we have the eBay Money Back Guarantee in place to protect customers in instances where an item does not arrive or arrives in a condition different than what was described in the. Like PayPal, if a buyer files a chargeback with their bank, eBay's Money Back Guarantee will no longer pursue the claim. Return an item in accordance with the seller's return policy. They then went on to open a chargeback through their card provider for 'not as described', for which, sellers cannot defend.